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Customer SuccessCustomer Success Manager resume example and template
Customer success managers help customers get value so they stay and grow. Here is what a strong Customer Success Manager resume includes, with sample bullet points and the keywords that get past applicant tracking systems.
Key skills for a Customer Success Manager resume
- Relationship management
- Onboarding
- Retention
- Upselling
- Product knowledge
- Communication
- Data analysis
- CRM
Customer Success Manager resume bullet point examples
Use these as a starting point and swap in your own numbers and tools.
- Improved retention by reducing churn among a key customer segment.
- Drove expansion revenue through a structured account growth plan.
- Built an onboarding process that sped up time to value.
- Turned at risk accounts into references through proactive outreach.
ATS keywords to include
Applicant tracking systems scan for role specific terms. Work the relevant ones below into your resume naturally.
- customer success manager
- retention
- onboarding
- upselling
- churn
- account management
- CRM
- customer experience
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Frequently asked questions
What should a Customer Success Manager resume include?
A Customer Success Manager resume should highlight your most relevant skills such as Relationship management, Onboarding, Retention, a few quantified achievements, and keywords from the job description so it passes applicant tracking systems.
How long should a Customer Success Manager resume be?
One page is best for most candidates, and up to two pages if you have several years of relevant experience. Keep it focused on achievements that match the role.