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Customer ServiceCustomer Service Representative resume example and template
Customer service representatives help customers resolve issues and have a good experience. Here is what a strong Customer Service Representative resume includes, with sample bullet points and the keywords that get past applicant tracking systems.
Key skills for a Customer Service Representative resume
- Communication
- Problem solving
- Empathy
- Product knowledge
- CRM and helpdesk tools
- Patience
- Time management
- Conflict resolution
Customer Service Representative resume bullet point examples
Use these as a starting point and swap in your own numbers and tools.
- Maintained a high customer satisfaction score across a high volume of tickets.
- Resolved most issues on first contact, reducing repeat contacts.
- Wrote help articles that cut common tickets noticeably.
- De escalated difficult situations and turned them into positive outcomes.
ATS keywords to include
Applicant tracking systems scan for role specific terms. Work the relevant ones below into your resume naturally.
- customer service representative
- customer support
- communication
- problem solving
- CRM
- helpdesk
- conflict resolution
- customer satisfaction
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Frequently asked questions
What should a Customer Service Representative resume include?
A Customer Service Representative resume should highlight your most relevant skills such as Communication, Problem solving, Empathy, a few quantified achievements, and keywords from the job description so it passes applicant tracking systems.
How long should a Customer Service Representative resume be?
One page is best for most candidates, and up to two pages if you have several years of relevant experience. Keep it focused on achievements that match the role.